Shipping zones
- Service available for Peninsula and Balearic Islands.
Times and rates
- Standard (4-6 working days): Free from 60 €.
Lower orders: 4,95 €. - Express (48 working hours): 9,95 €.
Confirmation and follow-up
- You will receive a shipping confirmation email with your tracking link when your order leaves our warehouse.
- Follow your order at any time from this link. If you have any doubts, write us
to pedidos@lookatmyskin.es(M-F, 10:00-18:00).
RETURNS AND EXCHANGES
At Look At My Skin we want you to enjoy your shopping experience with complete confidence.
Repayment period
- If you have made your purchase online, you have 14 calendar days from receipt of the order to exercise your right of withdrawal.
- To request a return, the product must be in its original packaging, unopened, unused and in perfect condition.
Exclusions for hygiene reasons
For health protection and hygiene reasons, we do not accept returns of unsealed, opened or used products.
Defective products or shipping error
If the product received has a manufacturing defect, is in poor condition or is a shipping error, we will assume all costs of return or replacement.
How to request a refund
1. Write to us at pedidos@lookatmyskin.es indicating the order number and the reason for the return.
2. We will give you the instructions for the shipment of the product.
3. Once we have received and verified the condition of the item, we will proceed with the refund.
Reimbursement
- The refund will be made within a maximum period of 14 calendar days from the reception of the product in our facilities.
- The full amount of the product will be refunded, including the standard shipping costs paid in the initial order (except for express or extra shipments).
requested).